Privacy Policy
Last updated: 19 October 2026
This Privacy Policy explains how DLB JOINERY LTD ("we", "us", "our") collects, uses and protects information when you visit dlbjoinery.online (the "Website") or contact us. By using the Website you agree to the practices described here.
1. Who we are
The Website is operated by DLB JOINERY LTD, 19 Glebelands Road, Filton, Bristol, England, BS34 7AD. We are the data controller for personal information collected through the Website. For any privacy question contact us at info@dlbjoinery.online, call +44 7407 346327 or write to the address above.
2. Information we collect
- Information you give us: when you email us or use our contact form we receive your name, email address and the content of your message.
- Usage information: like most websites, our hosting provider and any analytics tools may automatically record technical data such as IP address, browser type, device, pages visited, referring page and time of visit.
- Cookies and similar technologies: see section 5 and our Cookie Policy.
We do not knowingly collect special category data and we ask that you do not send it to us.
3. How we use information
- To respond to enquiries and provide requested services.
- To operate, maintain, secure and improve the Website.
- To understand how visitors use our content (aggregated analytics).
- To display advertising, including personalised advertising where you have consented.
- To comply with legal obligations.
4. Legal bases
Where data protection law such as the UK GDPR or EU GDPR applies, we rely on: your consent (for non-essential cookies and personalised ads), our legitimate interests (running and securing the Website and answering enquiries), contract (when providing services you request) and legal obligation.
5. Advertising and Google AdSense
We may use Google AdSense and other third-party advertising partners to display ads on the Website.
- Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this Website or other websites.
- Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet.
- You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalised advertising at www.aboutads.info or www.youronlinechoices.eu.
- For more information on how Google uses data, see How Google uses information from sites or apps that use its services.
Visitors in the European Economic Area, the United Kingdom and Switzerland will be asked for consent before personalised advertising cookies are used.
6. Analytics
We may use Google Analytics or a similar service to measure traffic. These services use cookies to collect information such as how often users visit the Website and which pages they view. This information is aggregated and used to improve our content. You can install the Google Analytics opt-out browser add-on.
7. Sharing information
We do not sell your personal information. We share it only with service providers who help us operate the Website (such as hosting, email, analytics and advertising providers), when required by law, or to protect our rights. These providers process data under their own privacy policies or under our instructions.
8. International transfers
Some providers (such as Google) may process data outside your country. Where required, such transfers are protected by appropriate safeguards such as standard contractual clauses.
9. Data retention
We keep enquiry emails only as long as needed to deal with your request and for a reasonable period afterwards for record keeping, normally no longer than 24 months unless a longer period is required by law. Analytics and advertising data are retained according to the settings and policies of the relevant provider.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise these rights email info@dlbjoinery.online. You also have the right to complain to your local data protection authority (in the UK, the Information Commissioner's Office).
California residents: you may request information about the categories of personal information we collect and ask us to delete it. We do not sell personal information.
11. Children's privacy
The Website is not directed at children under 13 (or under 16 in the EEA) and we do not knowingly collect their personal information. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. Security
We use reasonable technical and organisational measures, including HTTPS encryption, to protect information. No method of transmission over the Internet is completely secure, however.
13. Third-party links
The Website may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies.
14. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.
15. Contact
Questions about this policy can be sent to info@dlbjoinery.online, by phone on +44 7407 346327, or by post to DLB JOINERY LTD, 19 Glebelands Road, Filton, Bristol, England, BS34 7AD.